Terms & Conditions – Hipee

Article 1 – Definitions

  • Cooling-off period: 14 days during which the consumer may withdraw from the purchase.

  • Consumer: A private individual not acting on behalf of a business.

  • Distance contract: An agreement concluded via online sales without physical presence.

  • Right of withdrawal: The consumer’s right to cancel within the cooling-off period.

  • Durable medium: Any tool (e.g. email) enabling the consumer to store information.

Article 2 – Identity of the Entrepreneur

Webshop: Hipee
Email: info@hipee.com
Chamber of Commerce number: 92290558 

Article 3 – Applicability

These terms apply to every online offer, order, and contract between Hipee and the consumer. Consumers will receive or have access to these terms before concluding a contract.

Article 4 – The Offer

  • Offers are non-binding and may be updated.

  • Product descriptions and images are as accurate as possible.

  • Prices include VAT, excluding shipping costs (unless otherwise stated).

  • Consumers are informed about price, delivery, payment, right of withdrawal, and contract duration.

Article 5 – Agreement

The agreement is valid once the consumer accepts the offer and meets the conditions. Online orders are confirmed electronically. Hipee ensures secure payment and safe data transfer.

Article 6 – Right of Withdrawal

  • Consumers may return products within 14 days without giving a reason.

  • Products must be returned unused, complete, and – if possible – in the original packaging.

  • The consumer must notify Hipee within 14 days and return the product within 30 days.

Article 7 – Costs of Withdrawal

  • Return shipping costs are borne by the consumer.

  • Any payments already made will be refunded within 14 days after return.

Article 8 – Exclusion of Withdrawal

Withdrawal rights do not apply to:

  • Custom-made or personalized items.

  • Perishable goods.

  • Sealed hygiene or software products once opened.

  • Services already started with consumer consent before the withdrawal period ended.

Article 9 – Price & Payment

  • Prices include VAT.

  • Prices will not increase during the validity of the offer, except due to legal tax changes.

  • Payment must be made within 7 days unless otherwise agreed.

Article 10 – Delivery

  • Orders are shipped with care to the address provided by the consumer.

  • Delivery within 30 days unless otherwise agreed.

  • If an item is unavailable, Hipee will inform the consumer and may offer an alternative.

  • The risk passes to the consumer upon delivery.

Article 11 – Warranty & Conformity

  • Products must meet the agreement and be fit for normal use.

  • Legal consumer rights remain unaffected.

  • Warranty does not apply if misuse, improper use, or third-party repairs caused defects.

Article 12 – Complaints

  • Complaints must be submitted in writing within 7 days.

  • Hipee will respond within 14 days.

  • If not resolved, disputes may be taken to the competent Dutch court.

Article 13 – Governing Law

All agreements are governed exclusively by Dutch law, even if the consumer resides abroad.